privacy policy

our company collects no personally identifying information about individuals except when specifically and knowingly provided by such individuals (such as voluntary submission of an e-mail address requesting information).we will not trade, sell, or rent personal information but may collect or provide aggregate statistics about its site and users to other parties. This Web site logs IP addresses, the type of operating system that the visitor’s computer uses, the type of browser software used by the visitor, and the pages accessed by the visitor.

Withdraw consent – Where we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time.

Right to be informed – You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.

Right of rectification – If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us.

Right of access – You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. From 25 May 2018 we will have 30 days to respond to you once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request can be found on our data protection page.

Right to object – You have an absolute right to stop the processing of your personal data for direct marketing purposes. Simply contact our Customer Service Team and they will amend your contact preferences or alternatively if you have an OSMaps or shop account you can update your details in your Preference Centre.

Right of erasure – From 25 May 2018, you have the right to be forgotten (i.e. to have your personally identifiable data deleted). However, we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you. In some cases, we may recommend that we supress you from future communications, rather than data deletion, particularly is you have purchased an item from our e-commerce shop which comes with a warranty. Our Customer Services Team will be happy to advise you.